FAQ
SHIPPING
How long does shipping take?
US orders: 5-10 business days from print to delivery. International: 10-30 business days. We print on demand, so each piece is made fresh after you order.
What does shipping cost?
Free US standard shipping on orders over $85. Under $85: $5.95 standard. International shipping calculated at checkout.
Where do you ship from?
We print and ship from a global fulfillment network — the closest production facility to your address. Fast shipping, lower carbon footprint.
Why is my tracking taking a while to update?
Print-on-demand means each piece is made fresh. There's a 2-5 day production window before tracking activates.
SIZING
What sizing do you use?
Tees: Bella+Canvas 3001, true to size.
Premium tees: Comfort Colors 1717, runs slightly relaxed.
Long sleeves: Bella+Canvas 3501, true to size.
Crewnecks: Lane Seven LS14004, true to size, medium-heavy.
Hoodies: Champion S700, true to size, heavyweight.
Size charts on every product page.
Between sizes? Go up for a relaxed streetwear fit. Stay true if you want fitted.
RETURNS & EXCHANGES
What's your return policy?
30 days from delivery on unworn, unwashed items in original condition. Return shipping is on the customer unless we made an error.
Print issues or defects?
Email us within 7 days with photos. We'll send a free replacement.
Can I exchange for a different size?
Yes. Same 30-day window. Return original, place new order. Use SIZESWAP for free shipping on the replacement.
DISCOUNTS & ORDERS
First order discount?
Use WELCOMEDROP at checkout for 15% off your first order ($25 minimum).
Can I cancel an order?
If production hasn't started (usually within 2 hours), yes — email ASAP. After production begins, we can't cancel, but you can return.
Do you offer wholesale?
Hit us up at the contact page.
PRODUCT CARE
How should I wash my Zensation pieces?
Inside out, cold water, gentle cycle. Tumble dry low or hang dry. Avoid bleach and ironing directly on prints. Treat them right and they'll last.
BRAND + DROPS
Where can I see all your past drops?
The full numbered archive is at /pages/the-drops. Every drop, chronologically, with a one-line description. Once a drop closes, it stays in the archive but the products are gone.
Why don't you restock once a drop closes?
The numbered-drops model only works if it's real. If we restocked, every drop would feel optional — customers would wait. We'd rather you buy when the phrase lands than wait for a price drop that's never coming. Once a drop closes, the phrase moves on.
How does pre-launch early access work?
Sign up for emails at the bottom of any page — we'll send you the next drop 24 hours before public. Plus WELCOMEDROP for 15% off your first order ($25 min). No spam, just drops and the weekly Crashout Diaries entry.
What is Crashout Club?
A monthly subscription ($32/mo) that opens with Drop 016. Members get an exclusive monthly colorway nobody else can buy, 24-hour early access to every drop, 15% off the catalog, and a free sticker pack with their first order. Waitlist at /pages/crashout-club.
Are you on social media?
Yes, but we don't lean on it. Weekly notes live at /pages/crashout-diaries. That's the main channel. Social handles are in the footer when they're worth following.