Contact information

Contact Information

If you have any questions, concerns, or need assistance, please reach out to us using the information below. We are here to help and will respond as quickly as possible.

Business Details

Trade name: Zensation
Website: https://zensation.store

Customer Support

Email: support@zensation.store
Response time: We aim to respond to all inquiries within 1-2 business days (Monday through Friday).

Order Issues

For questions about your order, shipping, returns, or exchanges, please email us at support@zensation.store with your order number and a brief description of your issue. We will get back to you promptly.

Hours of Operation

Monday - Friday: 9:00 AM - 6:00 PM (EST)
Saturday - Sunday: Closed (emails received on weekends will be addressed on the next business day)

Mailing Address

Zensation
United States

Complaints and Disputes

We take customer satisfaction seriously. If you have a complaint, please contact us at support@zensation.store and we will work with you to resolve the matter in a fair and timely manner.

For EU consumers: In the event we are unable to resolve a complaint to your satisfaction, you may seek assistance through the European Commission Online Dispute Resolution platform at https://ec.europa.eu/consumers/odr.